Shipping policy

Where we ship. We ship across North America (United States, Canada, Mexico) and worldwide.

Processing time. Orders are processed within 1–3 business days after payment is confirmed.

Delivery time. Estimated delivery is 4–14 business days after processing, depending on your location and customs clearance. These are estimates, not guarantees; delays caused by carriers, customs, weather, or holidays are outside our control.

Fulfillment origin. Products are shipped from our suppliers and fulfillment partners, including in the Republic of Korea. Because items ship internationally, tracking may update at varying intervals as parcels move between carriers.

Shipping costs. Shipping charges (if any) are calculated and shown at checkout before you pay.

Customs, duties, and taxes. International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These are the responsibility of the customer and are not included in our prices or shipping charges. We cannot mark shipments as "gift" or under-declare value.

Tracking. Once your order ships, you will receive a confirmation email with tracking information where available.

Lost, delayed, or stuck shipments. If your order has not arrived within the estimated window, contact us at contact@boxxi.store and we will investigate with the carrier. Please allow additional time for customs during peak periods.

Incorrect address. Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.